Who Is This Manual For?
Clinic assistants, nurses, and care coordinators — anyone who helps patients use iRehab.
Doctors do not need to operate the system themselves. You help the patient complete registration and onboarding; the doctor opens the app and sees the patient appear in their list.
Patient Journey Overview
The entire process has four stages, each requiring different tasks from the assistant:
| Stage | Timing | Assistant Tasks |
|---|---|---|
| Pre-Op Visit | When surgery is decided | Create patient account |
| Post-Op Day 1 | First follow-up after surgery | Teach login + guide baseline questionnaire + wound education |
| Post-Discharge | Daily operations | Dashboard monitoring + PROM management + milestone reports |
| Rehabilitation | Ongoing post-op | Assist doctor in adjusting prescriptions + track progress |
What You Need
- Your own phone or computer (to access the dashboard)
- The doctor's Patient Registration QR Code (laminated card or QR inside the doctor's app)
- The patient's or family member's phone (for scanning and logging in)
If the doctor does not yet have a laminated QR card, open iRehab Doctor on the doctor's phone, tap "My Profile" in the bottom-right corner, then "Patient Registration Link." Take a screenshot or print and laminate it. One card can be reused indefinitely.
Stage 1: Pre-Op Visit — Account Registration
After the doctor confirms the patient needs surgery, the assistant helps create the patient's account. Two methods:
Method A: Dashboard Entry (Recommended)
- Log in to the doctor dashboard and click "Add Patient" in the top-right corner
- Fill in the required fields:
- Name (full legal name)
- National ID (this is the login username; letters must be uppercase)
- Mobile number (this is the login password)
- Surgery date
- Diagnosis + Procedure (the system automatically selects the appropriate questionnaire type)
- Submit — the system automatically creates the care episode and initial exercise prescription
Method B: QR Code Scan (For quick clinic workflow)
Hold up the laminated QR card and have the patient or family member scan it with their phone camera:
- iPhone: Use the built-in camera, point at the QR code, tap the banner link that appears at the top
- Android: Use the built-in camera or Google Lens to scan
After scanning, the registration page opens. Fill in name, national ID, and mobile number — about 30 seconds.
Suggested Script
Say to the patient or family member:
"Dr. Lin has a post-surgical rehab tracking system called iRehab. Just scan this QR code with your phone and fill in your information. After that, the doctor can see your daily rehab progress without a special visit — he can monitor your recovery right from the system."
Key points:
- Say "the doctor is tracking you," not "you need to keep records" — the patient should feel cared for, not burdened with homework
- If a family member is helping, say "could you scan this with your phone for your parent"
- No need to explain all the features — just get them registered
If the patient says "I don't want to give my ID number," you can respond: "It's for identity verification, just like when you register at the hospital — it makes sure the rehab records are matched to the right person."
Stage 2: Post-Op Day 1 — The Most Critical Interaction
This is the most important clinic interaction. The assistant needs to complete three things: teach the patient to use the app, guide the baseline questionnaire, and provide wound care education.
Suggested flow (about 10 minutes):
Step 1: Help the Patient Log In
Open the app URL on the patient's phone, then enter their national ID and mobile number to log in.
After login, make sure to add the app to the home screen. If this step is skipped, the patient will not be able to find the app at home.
iPhone:
- Tap the share button at the bottom of the browser (the square with an upward arrow)
- Scroll down and find "Add to Home Screen"
- Tap "Add"
Android:
- The browser usually shows an "Add to Home Screen" prompt automatically
- Tap "Add" or "Install"
- If the prompt does not appear, tap the three dots in the top-right corner of the browser, then "Add to Home Screen"
Tell the patient: "From now on, just tap this icon every day — it's like opening any other app."
Step 2: Guide the Pre-Surgery Health Assessment (Baseline PROM)
After login, the home screen will show a purple "Pre-Surgery Health Assessment" card (created automatically by the system). Guide the patient to tap it and answer questions based on how they felt before surgery. This data becomes the baseline for tracking improvement.
If the purple card is not visible: the system creates it automatically between Post-Op Day 0-4. If the window has passed, create it manually from the dashboard: Patient List, PROM icon (purple document), select timepoint "Pre-Op Baseline."
Step 3: Wound Care Education
Explain wound care instructions and teach the patient to photograph their wound using the app for remote monitoring by the doctor.
Step 4: Preview Rehabilitation Exercises
Inform the patient that the exercise prescription will begin 2-3 days after surgery. The daily exercise list will appear on the app home screen.
Stage 3: Post-Discharge — Daily Dashboard Management
After the patient is discharged, the assistant monitors all patients' recovery through the dashboard.
Patient List (Dashboard Home)
See everything at a glance:
- Patient name, diagnosis, procedure, days since surgery
- Latest VAS pain score + wound photo thumbnail
- Left border color indicator: red = needs attention, yellow = follow up
- PROM score badges: latest score for each questionnaire
- Action buttons: edit info, create PROM, milestone report
Patient Details (Tap patient name to enter)
Five tabs:
| Tab | Content |
|---|---|
| Overview | Days since surgery, current rehab phase, pain trend chart, exercise adherence chart, PROM score chart, wound photo calendar |
| Prescription | Current exercise prescription; edit exercises, reps, and sets in real time |
| Assessment | Physical therapy assessment forms: ROM, strength, functional tests; can advance rehab phase |
| History | Timeline of all events: exercise logs, pain reports, photos, PROMs, assessments |
| Info | Patient demographics: name, national ID (username), phone (password), email, Patient ID |
The "View as Patient" button in the top-right corner opens a read-only preview of what the patient sees in their app.
PROM Questionnaire Management
Automatic scheduling: The system creates questionnaires automatically based on the surgery date — no manual action needed:
| Timepoint | Trigger | Description |
|---|---|---|
| Pre-Op Baseline | Post-Op Day 1 (plus or minus 3 days) | Retrospective pre-surgery status |
| 3 Months | Day 90 (plus or minus 14 days) | Early recovery |
| 6 Months | Day 180 (plus or minus 14 days) | Mid-term recovery |
| 9 / 12 Months | Day 270 / 365 (plus or minus 14 days) | Late recovery + one-year follow-up |
Each questionnaire has a 14-day completion window. The system sends automatic email reminders on days 3, 7, and 10. After expiration, there is a 7-day cooldown before the system recreates it.
Manual PROM creation: Patient List, tap the PROM icon (purple document), select questionnaire instrument, type, and timepoint, then create. Choose delivery method: QR scan / copy link / email / LINE.
Making up a missed baseline: Select timepoint "Pre-Op Baseline" — this is not time-limited and can be created at any time.
Milestone Reports
The system auto-generates milestone reports on Post-Op Days 3, 7, 14, 21, and 28, including pain trends, exercise adherence, and wound photos. The dashboard home shows a "Today's Milestone" prompt. You can copy the message to LINE with one tap to send to the patient or family, and an email report is also sent automatically.
Stage 4: Rehabilitation — Exercise Prescription and Progress
Patients follow the exercise prescription in the app at home. The assistant monitors progress through the dashboard and helps the doctor adjust prescriptions.
Viewing and editing prescriptions: Patient Details, "Prescription" tab — add or remove exercises, adjust reps and sets in real time. Changes take effect immediately; the patient sees the update the next time they open the app.
Progress monitoring: Patient Details, "Overview" tab — pain trend chart (daily VAS), exercise adherence chart (weekly completion rate), PROM score trends, wound photo calendar. If a patient has not reported for several consecutive days, the left border turns red as an alert.
Wound photo tracking: The photo thumbnail in the Patient List gives a quick preview of the latest wound. The photo calendar in Patient Details "Overview" tab lets you browse all photos by month and tap to enlarge for before-and-after comparison.
Frequently Asked Questions
"The patient's phone is too old to scan QR codes"
Ask a family member to scan the code with their phone and fill in the patient's information. One phone can register one patient.
"The patient says they don't have a phone"
Register using a family member's phone. The family member can help operate it afterward. Post-surgical rehab tracking mainly involves reporting pain scores and watching exercise instruction videos — a family member can handle this.
"The patient can't log in"
The username is the national ID and the password is the mobile number. You can verify these in the dashboard under Patient Details, "Info" tab. Make sure the ID letter is uppercase.
"It's been more than 4 days post-op — can we still do the baseline assessment?"
Yes. From the dashboard PROM creation window, manually select the timepoint "Pre-Op Baseline." There is no time restriction.
"The patient didn't receive the email or doesn't know how to use it"
You can have the patient scan a QR code on-site, or copy the link and send it via LINE. Once the patient logs into the app, pending questionnaires also appear directly on the home screen — no link needed.
"The questionnaire expired — what now?"
The system automatically recreates it after a 7-day cooldown (if still within the time window). To resend immediately, create a new questionnaire manually from the dashboard.
"How do I see what the patient sees in their app?"
Go to Patient Details and tap the "View as Patient" button in the top-right corner. It opens a read-only view of the patient's app screen.
"The patient asks if there's a fee"
No. iRehab is currently free for patients.
"Another doctor asks how to join"
Direct them to denovortho.com/irehab/apply to fill out the application form, or contact Dr. Lin directly.
If you have any questions, ask Dr. Lin or send a LINE message anytime.